Shipping policy
SHIPPING POLICY
Fast, reliable delivery of your Himalayan Shilajit and Kashmiri Saffron — straight to your door, anywhere in the world.
✦ US Orders Ship from Our USA Fulfillment Center
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AT A GLANCE
Shipping Summary
Everything you need to know about your order delivery.
⚡ 1-2 Business Days
Order processing time after payment confirmation
🇺🇸 US
5-7 Days US Standard
Shipped from our USA fulfillment center directly
🌍 7-15 Days (International)
International orders shipped from India fulfillment center
📦 Tracking Included
Tracking number emailed after your order ships
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HOW IT WORKS
Your Order Journey
From checkout to your doorstep — here's exactly what happens.
1 → Order Placed
Your order is confirmed and payment is processed within 1-2 business day.
2 → Order Processed
Your order is carefully packed and prepared for shipment within 1-2 business day.
3 → Order Shipped
Your order is handed to our shipping carrier and tracking info is sent to you from today.
4 → Delivered
Your order arrives at your doorstep. Enjoy your Portho Nutrients products!
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DELIVERY TIMES
Estimated Delivery by Region
Delivery times depend on your location and chosen shipping method.
🇺🇸 United States — Ships from USA Fulfillment Center
SHIPPING METHOD | ESTIMATED DELIVERY | TRACKING
Standard Shipping | 5-7 Business Days | ✓ Included
Expedited Shipping | 2-4 Business Days | ✓ Included
🌍 International — Ships from India Fulfillment Center
SHIPPING METHOD | ESTIMATED DELIVERY | TRACKING
Standard International | 11-15 Business Days | ✓ Included
Express International | 7-9 Business Days | ✓ Included
⚠ Note: Delivery estimates are business days and exclude weekends and public holidays. International orders may experience additional delays due to customs processing. Portho Nutrients is not responsible for customs-related delays or duties charged by your country's import authority.
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OUR CARRIERS
Trusted Shipping Partners
We partner with globally trusted carriers to ensure safe and reliable delivery of your order.
UPS
Reliable domestic and international delivery with real-time tracking and signature options.
FedEx
Fast expedited shipping with overnight and 2-day delivery options for US orders.
DHL
International express delivery to 220+ countries with end-to-end shipment visibility.
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COMMON QUESTIONS
Shipping FAQs
Quick answers to the most common shipping questions.
How long does it take to process my order?
All orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Where do US orders ship from?
US orders ship directly from our USA fulfillment center, ensuring faster delivery times and no international customs delays. Standard delivery is 5-7 business days and expedited is 2-4 business days from the date of shipment.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Use the link in this email to track your shipment in real time through the carrier's website (UPS, FedEx, or DHL, depending on your location and method).
Do you ship internationally?
Yes — Portho Nutrients ships internationally from our India fulfillment center. Standard international delivery is 7-15 business days and express is 7-9 business days. Please note that duties and import taxes, if applicable, are the responsibility of the recipient and are charged by your country's customs authority.
What happens if I entered the wrong shipping address?
Please contact us immediately at help.porthonutrients@gmail.com if you notice an error in your shipping address. We can update it if the order has not yet been processed. Once an order has been shipped, Portho Nutrients is not responsible for delays or delivery failures caused by an incorrect or incomplete address.
My order is delayed — what should I do?
Delays can occasionally occur due to weather conditions, carrier disruptions, customs processing, or high order volumes during peak seasons. If your order is significantly delayed beyond the estimated timeframe, please contact our support team at help.porthonutrients@gmail.com with your order number and tracking information and we will investigate promptly.
Which carrier will deliver my order?
Carrier selection depends on your location and chosen shipping method. We partner with UPS, FedEx, and DHL. The specific carrier will be confirmed in your shipping confirmation email along with your tracking number.
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Questions About Your Shipment?
Our support team is available 7 days a week to help with tracking, delivery queries, or address changes.
📧 Email Support
help.porthonutrients@gmail.com
💬 Live Chat