Shipping Policy

Fast, reliable delivery of your Himalayan Shilajit and Kashmiri Saffron — straight to your door, anywhere in the world.

🚚 US Orders Ship from Our USA Fulfillment Center
AT A GLANCE

Shipping Summary

Everything you need to know about your order delivery.

⚡

1–2 Business Days

Order processing time after payment confirmation

🇺🇸

5–7 Days (US Standard)

Shipped from our USA fulfillment center directly

🌍

7–15 Days (International)

International orders shipped from India fulfillment center

📦

Tracking Included

Tracking number emailed after your order ships

HOW IT WORKS

Your Order Journey

From checkout to your doorstep — here's exactly what happens.

1

Place Order

Complete checkout — payment confirmed instantly via Shopify secure checkout.

2

Processing

Order processed within 1–2 business days. Weekend orders processed next business day.

3

Shipped

Tracking number emailed. US orders ship from our USA center. International from India.

4

Delivered

Your Shilajit or Saffron arrives safely packaged and ready to use.

DELIVERY TIMES

Estimated Delivery by Region

Delivery times depend on your location and chosen shipping method.

🇺🇸

United States — Ships from USA Fulfillment Center

Shipping Method Estimated Delivery Tracking
Standard Shipping 5–7 Business Days ✓ Included
Expedited Shipping 2–4 Business Days ✓ Included
🌍

International — Ships from India Fulfillment Center

Shipping Method Estimated Delivery Tracking
Standard International 7–15 Business Days ✓ Included
Express International 5–8 Business Days ✓ Included
ℹ️

Note: Delivery estimates are business days and exclude weekends and public holidays. International orders may experience additional delays due to customs processing. Portho Nutrients is not responsible for customs-related delays or duties charged by your country's import authority.

OUR CARRIERS

Trusted Shipping Partners

We partner with globally trusted carriers to ensure safe and reliable delivery of your order.

UPS

Reliable domestic and international delivery with real-time tracking and signature options.

FedEx

Fast expedited shipping with overnight and 2-day delivery options for US orders.

DHL

International express delivery to 220+ countries with end-to-end shipment visibility.

COMMON QUESTIONS

Shipping FAQs

Quick answers to the most common shipping questions.

How long does it take to process my order?
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a shipping confirmation email with your tracking number once your order has been dispatched.
Where do US orders ship from?
US orders ship directly from our USA fulfillment center, ensuring faster delivery times and no international customs delays. Standard delivery is 5–7 business days and expedited is 2–4 business days from the date of shipment.
How do I track my order?
Once your order ships, you will receive a tracking number via email. Use the link in the email to track your shipment in real time through the carrier's website (UPS, FedEx, or DHL depending on your location and method).
Do you ship internationally?
Yes — Portho Nutrients ships internationally from our India fulfillment center. Standard international delivery is 7–15 business days and express is 5–8 business days. Please note that customs duties and import taxes, if applicable, are the responsibility of the recipient and are charged by your country's customs authority.
What happens if I entered the wrong shipping address?
Please contact us immediately at help.porthonutrients@gmail.com if you notice an error in your shipping address. We can update it if the order has not yet been processed. Once an order has been shipped, Portho Nutrients is not responsible for delays or delivery failures caused by an incorrect or incomplete address.
My order is delayed — what should I do?
Delays can occasionally occur due to weather conditions, carrier disruptions, customs processing, or high order volumes during peak seasons. If your order is significantly delayed beyond the estimated timeframe, please contact our support team at help.porthonutrients@gmail.com with your order number and tracking information and we will investigate promptly.
Which carrier will deliver my order?
Carrier selection depends on your location and chosen shipping method. We partner with UPS, FedEx, and DHL. The specific carrier will be confirmed in your shipping confirmation email along with your tracking number.

Questions About Your Shipment?

Our support team is available 7 days a week to help with tracking, delivery queries, or address changes.

📧 Email Support Contact Us →